“We have a problem.”
These words are uttered in businesses across the world on a daily basis. An employee or team member is tasked with doing something and they can’t complete their task for one reason or another.
Instead of problem solving and finding a solution they stop where they are in the process and tell you they can’t go any further. The get caught in the frustration of not knowing what to do next that they essentially make it your problem.
As a busy business owner it can be very tempting to just give them the solution and tell them to go implement it. It’s certainly faster, ensures that the issue will be resolved to your satisfaction and in a way you expect, and it removes any question about how to handle it the next time around.
And you can get on with your day, right?
Because you’ve just taught your team member that the fastest way for them to get an answer to a question is to ask you. And you have dramatically cut their productivity and ability to help you in your business because their effectiveness is reliant on you.
So, if that’s not the best way to handle it when a team member comes to you for problem solving, what is? How can you get the work done, often by deadline, without giving them the answer so they can be on their way?
There are several steps you can take to make sure your team is full of solution-oriented people who can help you grow.
FAIR WARNING…this will take more time and energy from you in the beginning, but it will quickly pay off in dividends.
Ok, here are the things you can do to help your team be solution oriented.
Once you can discipline yourself to follow these 5 steps when your team comes to you with problems or difficulties you will find your team reaching new levels of success and autonomy within their roles. You will have empowered them in their roles to be their best, to support you as much as possible, and to help you grow and scale beyond measure.
Following these steps will accomplish something else too. It will help you to develop leaders who can grow with you and your company. It will create a culture of accountability and performance Click To Tweet, and will help define you and your company as a place people want to work. They will enjoy working with you and they will rise to meet your expectations.
Because they will know you are willing to do the same for them.